Free delivery to serviceable pincodes across India

Shipping and Refund

Clear information on how shipping, custom manufacturing, cash on delivery, cancellations, and defect replacements work at The Prompt Case.

1. Delivery policy across India

  • Free delivery: We offer free shipping on all orders across India.
  • Dispatch time: Most cases are dispatched within 2 to 3 business days after your order is confirmed.
  • Delivery time: Courier delivery usually takes another 2 to 5 business days depending on your pincode. Remote locations may take longer.
  • Tracking your order: As soon as your case is dispatched, you will receive a tracking link via email.

2. Cancellations

  • Before production: If you need to cancel your order, email hello@thepromptcase.com as soon as possible with your order number. If your order has not entered custom printing, we will issue a full refund to your original payment method.
  • After production begins: Once custom printing has started, orders cannot be cancelled or modified.

3. Made-to-order return and replacement policy

Because every Prompt Case is manufactured individually on demand with your custom artwork for your specific phone model, we cannot accept returns or exchanges for change of mind or customer phone model selection errors.

However, under our defect replacement policy:

  • Damaged, defective, or incorrect product guarantee: If your order arrives with a manufacturing defect, transit damage, misprint, or does not match the phone model ordered, we will send you a free replacement.
  • Reporting an issue: Please inspect your package upon delivery. To claim a replacement for damage or printing flaws, email us at hello@thepromptcase.com within 7 days of delivery with your order number and clear photos of the issue. Please record an unboxing video when your order arrives, as it helps us resolve damage or printing claims with our courier and print partners quickly.

4. Cash on delivery (COD) advance payment policy

To prevent delivery failures on personalized goods:

  • Advance confirmation payment: Cash on delivery orders require the advance amount shown at checkout, paid online via UPI, card, or netbanking, before custom printing begins.
  • Remaining balance on delivery: The remaining amount shown at checkout is collected in cash by the courier partner when your package arrives.
  • Non-refundable advance once printed: Because each phone case is printed to order with your custom artwork and cannot be restocked or resold, the advance payment is non-refundable once production has commenced.
  • Delivery refusal: If a COD parcel is refused upon delivery, the advance payment is retained to partially recover custom printing, material, and courier transit expenses.