How do cancellations work?

Because every phone case is made to order, printing begins within 2 to 3 business days of placing your order.

If you need to cancel your order, email us as soon as possible at hello@thepromptcase.com with your order number. As long as your case has not entered the printing stage, we will cancel your order and process a full refund to your original payment method.

Once a custom case has entered production or printing, it cannot be cancelled or refunded.