How do I cancel my order?

We’ve made cancellation simple and hassle-free. You can cancel your order for a full refund if you cancel within 3 hours of placing your order. To cancel, please contact us immediately at hello@thepromptcase.com with your order number.

A cancellation fee of $1 per case will only be charged if you used our AI tool even once.

Please note: Orders are automatically cancelled if you don’t submit a design, and you will receive a full refund (with the cancellation fee applied only if you used the AI tool).