What if my case arrives damaged or is the wrong model?

If your case arrives damaged in transit, has a manufacturing defect, or does not match the phone model you ordered, we will provide a free replacement.

Please email hello@thepromptcase.com within 7 days of receiving your package and include:

• Your order number
• Close-up photos of the defect or incorrect model
• An unboxing video if available (please record an unboxing video when your order arrives, as it helps us resolve courier and printing claims quickly)

Once verified, our team will manufacture and dispatch a replacement case at no extra charge.