My case arrived damaged or is the wrong model. What should I do?

We are so sorry for the inconvenience and will make it right. Please contact us at hello@thepromptcase.com within 7 days of receiving your order.

Important: We require an unboxing video showing the package being opened and the issue being revealed. This helps us process your claim quickly and improve our quality control.

Please include:

• Your order number
• An unboxing video
• A photo of the issue

We will happily arrange for a free replacement to be sent to you right away once we receive this information.